Maintain Account
Maintain Account enables you to view and update the master files that Great
Lakes uses to enable quicker ordering and account status. The following
account information can be updated via the Maintain Account page:
- Sold-to Address
- Ship-to Address
- Bill-to Address
- Payee Address
Currently, the web site does not provide maintenance capabilities for materials
typically ordered, price, contract, and special instructions. This functionality
will be offered in the near future. Until that time, you can submit the
information via our Contact Us page or call the Customer Service office
nearest you.
E-Order
Material Description - Only materials you have purchased from Great
Lakes will be displayed. If you wish to order chemicals that are not listed,
please click the Get Quote button from within the E-Order site, send an
electronic inquiry via Contact Us, or call the Customer Service number
closest to you (a list can be found in Contact Us).
Total Weight - All orders placed in this system must be ordered
in total number of kilograms per package size. The conversion rate for
pounds to kilograms used is 2.204624420. The Great Lakes Customer Service
group will convert your total weight into the number of packages and size
setup in the default material description for your organization.
Instructions to Customer Service - The account information listed
below is not currently available for viewing from our web site. Great
Lakes will process your order by utilizing this information which is currently
on file in our SAP system.
- Special Instructions (i.e. what carrier to use, delivery hours, packages
must be palletized)
- Material Information (i.e. customer product code, packaging marks)
- Contact Person (i.e. C/A contacts, delivery appointments)
- Billing Information (i.e. fax invoice to, PO# to be on invoice)
To review the information shown above, please contact the Customer Service
office nearest you (a list is available in Contact Us).
Order Status
The Order Status function allows you to search for orders in one of three
ways:
- Purchase Order number
- Great Lakes order number (provided on order confirmation, usually
a five digit number)
- Date range (within past 18 months)
Order Status provides information related to ship date - either the date
your order is scheduled to ship or the actual date it was shipped. If
you need further information after viewing the Order Status, contact the
Customer Service office nearest you (a list is available in Contact Us).
The field definitions for each field listed in the Order Status is as
follows:
Order Received Date: Date order was placed with Great Lakes
Confirmed Delivery Date: Date Great Lakes has agreed to deliver
Planned Ship Date: Date Great Lakes plans to ship material to meet delivery
date
Actual Ship Date: Date material actually shipped from Great Lakes
Material Description: Material ordered
Incoterms: Shipment terms
Unit Quanity: Materials net weight in kilograms
Calculated Weight: Materials net weight in kilograms
Unit of Measure: Unit of measure for all materials will be kilograms
|
